Our Commitment to Your Privacy
At Hearth & Stitch Emporium, we believe your trust is as valuable as the exquisite items we offer. This commitment extends to how we handle your personal information. We are steadfast in protecting your privacy and ensuring transparency in all our data practices. We comply fully with the General Data Protection Regulation (GDPR) and UK data protection laws, because your peace of mind matters most.
- GDPR & UK Data Protection Adherence: We operate under strict compliance, ensuring your rights are always upheld.
- Transparent Data Collection: We clearly outline why and how we collect your data, always with your consent where required.
- Robust Security Measures: Your data is protected by advanced security protocols and continuous monitoring.
- Your Rights & Control: You have full rights to access, amend, or request deletion of your information.
- Dedicated Privacy Contact: For any inquiries, our team is ready to assist you.
How We Collect & Use Your Data
Our aim in collecting data is solely to enhance your experience with Hearth & Stitch Emporium, from browsing our collections to enjoying our bespoke services. We carefully limit data collection to what is strictly necessary and use it to tailor our offerings, ensuring every interaction is seamless and personal.
- Website & Cookie Data: We use cookies to understand website traffic, improve site navigation, and personalize your online browsing. This includes anonymized analytics.
- Customer Accounts & Purchases: Information collected during purchases or account creation helps us process orders, manage returns, and understand your preferences for future recommendations.
- Service Bookings & Consultations: When you book a tailoring appointment or an interior design consultation, we collect necessary details to provide the bespoke service effectively.
- Workshop Participation: Data from workshop registrations allows us to manage attendance, communicate essential details, and tailor future educational offerings.
- Marketing Communications: With your explicit consent, we may send details about new collections, exclusive events, or special offers. You can manage your preferences at any time.
Protecting Your Information
The security of your personal data is paramount. We implement a multi-layered approach to protect your information from unauthorized access, alteration, disclosure, or destruction. Our commitment to data security is an integral part of maintaining the integrity and trust of Hearth & Stitch Emporium.
- Technical Security & Encryption: We employ industry-standard encryption, firewalls, and secure server environments to protect data in transit and at rest.
- Rigorous Access Controls: Only authorized personnel with specific training have access to sensitive data, on a need-to-know basis.
- Third-Party Due Diligence: We ensure all third-party service providers and partners meet our stringent data protection standards before engaging their services.
- Prompt Data Breach Response: In the unlikely event of a data breach, we have clear protocols for immediate action and timely notification, as required by law.
- Continuous Audits & Monitoring: Our systems undergo regular security audits and vulnerability assessments to adapt to emerging threats.
Your Rights & Controls
Understanding and exercising your data protection rights is crucial. Hearth & Stitch Emporium empowers you with full control over your personal information. We've outlined your key rights under GDPR and provided clear steps on how to exercise them.
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to request correction of inaccurate or incomplete data.
- Right to Erasure ('Right to be Forgotten'): You can request deletion of your personal data under certain conditions.
- Right to Data Portability: You can request your data be transferred to another controller in a structured, commonly used, machine-readable format.
- Right to Withdraw Consent: If processing is based on your consent, you can withdraw it at any time.
- Marketing Opt-Out: Easily manage your marketing preferences or opt-out entirely from communications.
- Cookie Controls: Adjust your cookie preferences directly in your browser or through our website's cookie consent tool.
To exercise any of these rights or if you have any questions or concerns regarding your privacy, please do not hesitate to contact our dedicated privacy team at info@hearthstitch.com or call us at 0117 496 0288. We are here to help.
Contact Our Privacy Team